TECHNICAL SUPPORT

At APR Supply Co., we pride ourselves in providing the best service for our customers, from before you purchase, through your installation and service. This includes the technical support you may need in servicing the products. Our goal is to provide you with the assistance you need to better serve your customers. We have a network of experienced and certified technical service advisers (TSA) who specialized in a variety of fields including HVAC, plumbing, controls, and more. We strongly urge you to reach out and contact any one of our technical service experts for assistance with your projects.

Contractors today are eager to resolve issues quickly to help their customers through the resolution of the problem. The APR TSAs are here to assist them in this need.

Eddie Howell, TSA Group Advisor

NEW FEATURES

1. VIRTUAL SITE VISITS

MEETING YOU WHEREVER YOU ARE.

Have you ever been on a job site and could have used anĀ extra
set of eyes to work through an install, or needed advanced troubleshooting but your customer couldn’t wait for you to come back a different day?

Our Technical Service Advisors understand that pain and are now offering virtual site support. Using video capabilities on mobile devices, those extra sets of eyes are available quicker than ever.

2. TECH TIPS VIDEO SERIES

QUICK VIDEOS FOR THE PROS, FROM THE PROS.

MEET THE TEAM

Mark Elmer

Technical Service & Training Manager
Former Residential HVAC contractor. 5 NATE certifications, Maryland and Delaware master HVACR license. Specializes in Troubleshooting hydronics, oil and gas boilers, Geothermal systems, Air conditioning and heat pumps.

melmer@aprsupply.com
1.717.277.1027

Eddie Howell

Technical Service Advisor
Nortek TSA, NATE Certified in 4 disciplines (A/C, HP, Gas Furnace, Oil and Gas Hydronics), RSES Member, OESP Local Chapter, Trainer at NAOSHM 2011, HVAC and Plumbing Instructor Training 2007-Current.

ehowell@aprsupply.com
1.717.277.1027
274.5999 ext 4177

Steve Howell

Technical Service Advisor
Specializes in Control Wiring, Heating, Air Conditioning, Boiler Controls, Gas Pipe Lines, Radiant Heating, circulators, Nordyne, Manual J Calculations, and Duct Design.

showell@aprsupply.com
1.717.277.1027
274.5999 ext 1057

TECHNICAL DOCUMENT LIBRARY