TECHNICAL SUPPORT

At APR Supply Co., we pride ourselves in providing the best service for our customers, from before you purchase, through your installation and service. This includes the technical support you may need in servicing the products. Our goal is to provide you with the assistance you need to better serve your customers. We have a network of experienced and certified technical service advisers (TSA) who specialized in a variety of fields including HVAC, plumbing, controls, and more. We strongly urge you to reach out and contact any one of our technical service experts for assistance with your projects.

Contractors today are eager to resolve issues quickly to help their customers through the resolution of the problem. The APR TSAs are here to assist them in this need.

Eddie Howell, TSA Group Advisor

NEW FEATURES

1. VIRTUAL SITE VISITS

MEETING YOU WHEREVER YOU ARE.

Have you ever been on a job site and could have used anĀ extra
set of eyes to work through an install, or needed advanced troubleshooting but your customer couldn’t wait for you to come back a different day?

Our Technical Service Advisors understand that pain and are now offering virtual site support. Using video capabilities on mobile devices, those extra sets of eyes are available quicker than ever.

2. TECH TIPS VIDEO SERIES

QUICK VIDEOS FOR THE PROS, FROM THE PROS.

MEET THE TEAM

Mark Elmer

Technical Service & Training Manager
Former Residential HVAC contractor. 5 NATE certifications, Maryland and Delaware master HVACR license. Specializes in Troubleshooting hydronics, oil and gas boilers, Geothermal systems, Air conditioning and heat pumps.

melmer@aprsupply.com
1.717.277.1027

Eddie Howell

Technical Service Advisor
Nortek TSA, NATE Certified in 4 disciplines (A/C, HP, Gas Furnace, Oil and Gas Hydronics), RSES Member, OESP Local Chapter, Trainer at NAOSHM 2011, HVAC and Plumbing Instructor Training 2007-Current.

ehowell@aprsupply.com
1.717.277.1027
717.274.5999 ext 4177

Steve Howell

Technical Service Advisor
Specializes in Control Wiring, Heating, Air Conditioning, Boiler Controls, Gas Pipe Lines, Radiant Heating, circulators, Nordyne, Manual J Calculations, and Duct Design.

showell@aprsupply.com
1.717.277.1027
717.274.5999 ext 1057

Jeff Andrews

Technical Service Advisor
30 years in the industry, specializing in air conditioning and heat pumps, forced hot air, control wiring, hydronic piping, gas pipe sizing, radiant heating design, manual J calculations, and duct design

jandrews@aprsupply.com
1.717.648.5989

Cory Wesner

Technical Service Advisor
Former service technician, 9-yrs industry experience with universal EPA license, specializing in gas furnace, HVAC troubleshooting, also holds tracpipe, wardflex, gastite, ultraweld, and R410A certifications

cwesner@aprsupply.com
1.717.235.4733

Ken Kramer

Technical Service Advisor
Former Residential/Commercial Service Technician. Specializes in troubleshooting Heating, Air Conditioning, Hydronics, and HVAC controls. Performs Manual J Load Calculatons and Viega LoopCad radiant designs. Allied Residential DSR Level 3 and Heil Residential TSA Level 3

kkramer@aprsupply.com
1.814.943.0287 ext 4625

Andrew Bream

Technical Service Advisor
I have 15 years in the trade, 6 years in the field, 9 in wholesale, I have EPA Universal refrigerant certification, Tracpipe certification, I am a level 3 DSR with Allied Air, I am Level 2 TSA with ICP, I specialize in forced air systems both heating and cooling.

abream@aprsupply.com
1.717.845.3511 ext 4552

Luke Metzger

Technical Service Advisor
19 years HVAC wholesale experience, ICP certified TSA, Allied Air DSR, Fujitsu TSA, specializing in troubleshooting of gas and oil furnaces, AC and heat pumps, thermostats and controls.

lmetzger@aprsupply.com
1.724.972.9880

Larry Knepp

Technical Service Advisor
7 years oil service technician, specializing in oil burners, oil controls, hydronics, manual J's, load calculations, and duct sizing. EPA certified

lknepp@aprsupply.com
1.717.649.7712

TECHNICAL DOCUMENT LIBRARY