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UID:10000447-1678435200-1678465800@aprresources.com
SUMMARY:PPATEC: Customer Service & Technical Conversations
DESCRIPTION:In this class\, technicians (or office staff) will learn a basic understanding of technical components such as TXV’s\, compressors\, coils\, heat exchangers\, etc. so they can take this information and be able to demonstrate and explain to homeowners. Attendees will also learn the basic processes to respectfully and responsibly move through a customer’s house during a maintenance or service call. The class will include basic instruction\, real world examples\, and role-playing exercises. \nTopics include: \n\nWhere to park during a call & how to enter a customer’s home.\nAsking homeowner questions prior to starting work to find system issues or enhancements.\nMaking technical components easy for homeowners to understand\nExplaining findings to homeowners.\n\nRegistration fees include: Lunch will be provided \n  \nOur Instructor: Nathan Foster has been in the industry for over 10 years with his most recent experience serving as director of installation and sales at Vertex Mechanical. His background includes new construction and retrofit installations along with service and maintenance work. During his time as a service and maintenance technician he excelled in finding solutions for customers’ needs with utilizing air purification\, zoning controls\, humidity control\, as well as finding the right time for a customer to replace their system. He currently holds NATE certifications in A/C and Heat Pump installation and Service. \n\n\n\nRegistration Type\nExpires\nPricing\n\n\n\n\nMember Ticket – Discounted price is for PPA or PPATEC members\nMar 09\, 2023\n\n\n$160.00\n\n\n\nNon-Member Ticket – Full ticket price is for non PPA or PPATEC members\nMar 09\, 2023\n\n\n$220.00\n\n\n\n\n  \nClick Here to Register.
URL:https://aprresources.com/event/ppatec-customer-service-technical-conversations/
LOCATION:PPA Technical Education Center\, 10107 Jonestown Road\, Grantville\, PA\, 17028\, United States
CATEGORIES:Training
ATTACH;FMTTYPE=image/jpeg:https://aprresources.com/wp-content/uploads/2023/02/pro-meeting-customer-1.jpeg
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