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DTSTART;TZID=America/New_York:20251104T090000
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CREATED:20250718T155259Z
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UID:10001263-1762246800-1762264800@aprresources.com
SUMMARY:PPA TEC Customer Service Superiority - Differentiate and Dominate
DESCRIPTION:Successful service companies dominate their marketplace by NOT blending in. Winning companies differentiate their services and deliver exceptional customer experiences. Customer convenience is the new dominating factor in service differentiation. The case studies featured in this session are derived from Steve Coscia’s hands-on\, face-to-face interaction while serving leading contractors nationwide. \nRegister for this seminar and learn how to leverage common sense behaviors into relationship-building strategies. You will also learn processes that will enable your front-line team to handle difficult customers. The flowcharts\, templates\, and diagrams in this seminar are worth the price of admission. You will learn tactics you can use IMMEDIATELY. \nAttendees Will Learn To…\n\n• Boost revenue opportunities using proven techniques that customers can’t ignore\n• Improve teamwork among coworkers and increase efficiency\n• Develop powerful methods to shift customer focus from “price” to “value”\n• Reduce stress & increase productivity for your customer service team\n• Maximize the first impression during every interaction\n• Transform angry callers into fans\n• Double or triple referral rates… for free\n\nInstructor Bio:\nSteve Coscia is one of the most widely published and quoted customer service & soft skill authorities in the mechanical trade industry.  Thousands of trade professionals rely on Coscia’s instruction and more than 250 colleges and trade schools teach his curriculum and textbooks.  Coscia is the author of the HVAC Customer Service Handbook and The Trade Technician’s Soft Skills Manual – both textbooks are industry best-sellers. Coscia has earned the Certified Speaking Professional ® (CSP) designation from the National Speakers Association. \n\n\n\n\n\n\n\n\n\n\n\n\nEvent Item Name\nExpires\nPricing\n\n\n\n\nMember Ticket – Discounted price is for PPA or PPATEC members\nNov 03\, 2025\n\n\n$250.00\n\n\n\nNon-Member Ticket – Full ticket price is for non PPA or PPATEC members\nNov 03\, 2025\n\n\n$325.00\n\n\n\n\n\n\n\n  \n 
URL:https://aprresources.com/event/ppa-tec-customer-service-superiority-differentiate-and-dominate/
LOCATION:PPA Technical Education Center\, 10107 Jonestown Road\, Grantville\, PA\, 17028\, United States
CATEGORIES:Training
ATTACH;FMTTYPE=image/png:https://aprresources.com/wp-content/uploads/2024/01/PPATEC-Featured-Pic-2.png
ORGANIZER;CN="PPA TEC":MAILTO:training@papetroleum.org
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DTSTART;TZID=America/New_York:20251104T090000
DTEND;TZID=America/New_York:20251106T160000
DTSTAMP:20260520T061025
CREATED:20250718T155123Z
LAST-MODIFIED:20250718T155123Z
UID:10001262-1762246800-1762444800@aprresources.com
SUMMARY:PPA TEC Three Day Basic Oil Heat Class
DESCRIPTION:This class includes all the primary fundamentals of oil heat training for technicians in a three-day training program. Technicians who have experience servicing HVAC equipment\, but have limited background working on oil equipment\, are ideal candidates for this class. This training also serves as a great resource for oil heat technicians who completed the NORA Bronze Two Week Basic Oil Heat Program in the past\, but could use a refresher training. \n\n\n\nThree Day Basic Oil Heat will cover: \n\n• Introduction to Oil Burners\n• Oil Tanks\, Piping\, Fuel Units\, and Oil Valves\n• Nozzles and Combustion Chambers\n• Draft and Venting\n• Combustion\n• Ignition Systems\n• Motors\n• Primary Controls and Limit Controls\n• Hands-On Troubleshooting in Lab\n\n\n\n\n\n\nRegistration includes lunch and the following tools: \n\nBeckett Module w/Keychain Pro-7652A\nBeckett Flash Drives\nCarlin Electrode Gauge Red & Yellow\nEnergy Kinetics 6-Way Screwdriver & Thermostat Screwdriver\n6-pack Oil Burner Electrode Gauges\nCoupling Popper\n\nOur Instructors: \nMike Elmer has been in the HVAC and plumbing industry since 2002 and has worked for leading contractors in the South Central PA region. His background includes service HVAC\, plumbing\, and electric. Mike currently works in the field as a lead troubleshooting service technician. \nDoug Zerbe has been in the HVAC industry since 2003.  On the contractor side of the industry\, he has worked as an installer and service technician before he moved into installation and service management.  Doug also had the opportunity to work in technical support for an HVAC distributor and in sales for an HVAC manufacturer. \nHotel Accommodations \nPPATEC is pleased to partner with local hotels that are in close proximity to our primary training venues. Our hotel partners offer student discounted rates on overnight accommodations. Please see the link below to visit our hotel partners page. \nClick Here for Hotel Partners \n  \n\n\n\n\n\n\n\n\n\n\n\n\nEvent Item Name\nExpires\nPricing\n\n\n\n\nMember Price – Discounted price is for PPA members\, PPATEC members\, or petroleum marketers who deliver fuel oil in the state of Pennsylvania.\nNov 03\, 2025\n\n\n$1\,000.00\n\n\n\nNon-Member Price – Full ticket price is for companies/individuals who are not currently PPA members\, PPATEC members\, or petroleum marketers who do not deliver fuel oil in the state of Pennsylvania.\nNov 03\, 2025\n\n\n$1\,250.00
URL:https://aprresources.com/event/ppa-tec-three-day-basic-oil-heat-class-2/
LOCATION:PPA Technical Education Center\, 10107 Jonestown Road\, Grantville\, PA\, 17028\, United States
CATEGORIES:Training
ATTACH;FMTTYPE=image/png:https://aprresources.com/wp-content/uploads/2024/01/PPATEC-Featured-Pic-2.png
ORGANIZER;CN="PPA TEC":MAILTO:training@papetroleum.org
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