PPATEC: Customer Service & Technical Conversations

In this class, technicians (or office staff) will learn a basic understanding of technical components such as TXV’s, compressors, coils, heat exchangers, etc. so they can take this information and be able to demonstrate and explain to homeowners. Attendees will also learn the basic processes to respectfully and responsibly move through a customer’s house during a maintenance or service call. The class will include basic instruction, real world examples, and role-playing exercises.

Topics include:

• Where to park during a call & how to enter a customer’s home.
• Asking homeowner questions prior to starting work to find system issues or enhancements.
• Making technical components easy for homeowners to understand
• Explaining findings to homeowners.

Registration fees include: Lunch will be provided

Our Instructor: Nathan Foster has been in the industry for over 10 years with his most recent experience serving as director of installation and sales at Vertex Mechanical. His background includes new construction and retrofit installations along with service and maintenance work. During his time as a service and maintenance technician he excelled in finding solutions for customers’ needs with utilizing air purification, zoning controls, humidity control, as well as finding the right time for a customer to replace their system. He currently holds NATE certifications in A/C and Heat Pump installation and Service.

Click Here to Register.